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Internet Marketing and Web Development in Higher Education and other tidbits…

College Reviews on Third-Party Sites: Are You Paying Attention?

06 Feb 2012

written by Sam Coren

College Reviews on Third-Party Sites: Are You Paying Attention?

If hindsight is 20/20, then college reviews from your school’s alumni are worth big pots of magical gold to your prospective students. Put yourself in their shoes (or their parents’):  Back when you were looking at colleges wouldn’t you have given anything to learn more about the schools you were interested in from the students themselves?

Before parents and students are setting foot on your campus for a tour, you can bet that they’re searching for reviews of your college online. Sure, you may have tons of awesome case studies, interviews, or testimonials from recent grads and current students on your website. But here’s the kicker: parents and students don’t always trust them!

Between being bombarded by glossy viewbooks and flashy admissions websites, your potential applicants are Googling for reviews of your college to sort out fact from fiction in their own minds. Just like using Yelp! to see what people are saying about the new restaurant in town, they’re going on third-party college review sites to get that coveted unbiased perspective.

So what can you do?

google places more reviews college example 262x300 College Reviews on Third Party Sites:  Are You Paying Attention?

Google Shows More Reviews of Notre Dame

Do your homework first.

Search for college reviews on popular college search sites to see what people are saying about your school. You might even want to check your school’s Google places page by seeing what external review sites are automatically being aggregated. If you’re not seeing any reviews for your college on these sites that’s not necessarily a bad thing. In fact, it means that there’s ample opportunity to start encouraging your students and alumni to leave their feedback and opinions.

Work with your alumni office.

If your admissions and marketing departments don’t communicate with your alumni office you’re missing out on tons of excellent collaborative opportunities. Suggest that in your next alumni newsletter that you include a recommendation and a link to leave a school review one of the third-party sites you’ve discovered. If your alumni office is active on social media (like they should be) you can request that they spread the word that way as well.

Don’t be shy to leave reviews yourself!

In some cases you don’t necessarily have to be a student or alumni to write a school review. For instance, StudentAdvisor accepts reviews from school faculty and staff members in addition to students and grads. Don’t just limit to your reviews to college review-specific sites either:  Why not share what you love about working at your school on Glassdoor, Yahoo Local! or Google Places?

Make it a yearly effort.

A lot can change at a college in just a few years. Parents and students searching for information will often put in the current year when searching to make sure they’re getting the most recent reviews. For example on our site we get plenty of search engine hits for “X name college reviews 2011″ or “University of Y reviews 2012″. If you notice that there haven’t been any new reviews on third-party sites of your college in over a year or so, it’s time to encourage your community to write some fresh ones.

  1. The Credibility of College Info from Social Network Sites (or Lack Thereof)
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  3. #heweb10 – Progressive Personalization for Alumni-Driven Sites

The content of this post is licensed: The post is released under a Creative Commons by-nc-sa 3.0 license


About the author

Sam Coren

Sam Coren (@samcoren) is the Content Manager for StudentAdvisor.com, a Washington Post education site for college reviews and free resources on all things college.

This post was written by Sam Coren


  • http://www.facebook.com/profile.php?id=1110738956 Zach Kwarta

    Hi Sam, I’d like to suggest http://www.cappex.com as a great resource to get reviews and other information on many colleges!

  • http://twitter.com/stephenjbell Stephen Bell

    This article would be a lot more useful if there were a list of the college review (or business review) sites that you think are worthy of our time and attention. Where do you think we should encourage our students and alums to post? Which are the most popular sites?

    If there isn’t a list of sites posted here because of some kind of conflict of interest by the author (who works for one of them), then I wish this site would find article authors who could be a little more impartial.

    • http://twitter.com/samcoren Sam Coren

      Hi Stephen, I know higher ed marketers are crunched for time, so it helps to target your efforts on where the most eyeballs are going. I stayed away from listing specific sites because I want higher ed marketers to learn how to do the research to go after where they could get the most return on their efforts. Filling out reviews takes time away from other responsibilities and the most visited sites for one college might not be the most visited sites for another.

      It’s a good idea to start with the review sites that are coming up on your schools google places listing since those are the ones that are probably going to get the most traffic.  Another tip is search your school name + reviews and see which sites are landing on the top 10 for your school. Some of the most common ones are going to be StudentsReview (which is an OLD eyesore of a site, but it still gets traffic), Unigo, Cappex, College Prowler, and StudentAdvisor (my site). Happy now :) If you want some more tips feel free to hit me up at scoren[at]studentadvisor.com

  • futurebrighter

    5 stars for this article, short sweet and to the point. Recently I did consulting for a for-profit school and they were so blinded about third party reviews. Truthfully the school was (garbage) but from a less moral and business standpoint. I suggested they paid more attention to these sites to mask the negative reviews. As a result of my strategy they actually got some genuine positive feedback to counter some of the negative ones.

    @futurebrighter:twitter http://www.futurebrighter.com/blog/wordpress 

  • http://profile.yahoo.com/QQX2XNHP3J2VRDSS3S66LMKVOI Tony

    Another great resource is http://www.TheUniversityReview.com.  A quick google search for ‘college reviews’ or ‘university reviews’ shows a bunch of great tools also.

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