Change Management

The Web Singularity is Near

5. February 2010

I should probably feel terrible for making a play on Ray Kurzweil’s famous book title, because I don’t think I’m quite good enough to borrow from someone like him. But, I did it anyway. I know, I’m without shame. I’ve come to terms with that. I want to go a little editorial on you all [...]

Continuing Web Education: Watching Out for #1

8. December 2009

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Continuing Web Education: Watching Out for #1

The writers on this blog have recently put out some great content that indirectly was focused on individuals instead of tips to make your job easier. The leading indicators are that we have weathered the worst of this recession and things are beginning to turn upward. This doesn’t mean that people aren’t scared for their [...]

3 Ways to Build Knowledge Base #FAIL

1. December 2009

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I’m not sure why you decided to read this. Nobody sets out to fail, do they? Maybe you just wanted something to read while you had your lunch today. Or maybe you suspect I am being facetious.

Teaching Them to Fish: Strategy for Implementing a Knowledge Base

20. November 2009

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Teaching Them to Fish: Strategy for Implementing a Knowledge Base

In a previous post, I talked about how to start getting your internal knowledge into a knowledge base. But just because you’ve built a knowledge base, doesn’t mean people will begin using it. You need to ensure that content is maintained and that people know how to use it to find the information they need.

Kings of All Cosmos: How to Get Internal Knowledge Out There

6. November 2009

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Kings of All Cosmos: How to Get Internal Knowledge Out There

If you work in higher ed, you have people who have become fixtures. They roll up all of the tiny details, the business processes and procedures, into their heads like a Katamari.

Email Management: 10 Rules For Taking Back Control of Your Inbox

30. September 2009

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Email Management: 10 Rules For Taking Back Control of Your Inbox

Email is supposed to be a blessing, not a curse. If you would have told people fifteen years ago that email would be just as vital or more vital than the phone was at that time they would have laughed at you. Unfortunately email today is probably the biggest consumer of a normal business day [...]

The Online Education Game is Changing

8. September 2009

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The walled garden of higher education just took a volley from one dangerous cannon. It’s a cannon that might not knock the wall down this time, but there will certainly be successors that could. What I’m talking about is a place called StraighterLine.com. The short of it is that for $99 a month, you can [...]

University Intranets: Let’s Secure Our Internal Knowledge Base from Ourselves #Fail

20. August 2009

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University Intranets: Let’s Secure Our Internal Knowledge Base from Ourselves #Fail

If a tree falls in the middle of the woods and no one is there to hear it, does it make a sound? If your work is on an Intranet only accessible by your department, are your efforts being heard and recognized throughout the university?

Netflix Culture Presentation: College Staff Culture #Fail

19. August 2009

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I said in my eduWEB reflection that I was going to start up a fail series. And this post simply jumped off my fingers. When I was first exposed to this material I wasn’t even thinking about how it applies to my current job and work experience. I immediately thought of my experience in higher [...]

Inbound School Marketing Slides: Whipple Hill User Conference ‘09

1. July 2009

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Inbound School Marketing Slides: Whipple Hill User Conference ‘09

Today I presented at the Whipple Hill User Conference on Inbound School Marketing. I wrote an introduction to the talk last week: It Doesn’t Matter What You Call It, An Inquiry Is A Lead. The conference was my first dabble into the independent schools environment. So far it has been an amazing experience meeting a [...]