.eduGuru

3 Ways to Build Knowledge Base #FAIL

I’m not sure why you decided to read this.  Nobody sets out to fail, do they?  Maybe you just wanted something to read while you had your lunch today.  Or maybe you suspect I am being facetious.

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Teaching Them to Fish: Strategy for Implementing a Knowledge Base

In a previous post, I talked about how to start getting your internal knowledge into a knowledge base.  But just because you’ve built a knowledge base, doesn’t mean people will begin using it.  You need to ensure that content is maintained and that people know how to use it to find the information they need.

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