Many people have asked lately, ‘how do we deal with negative comments’? It is always asked at the start of a new social media campaign, usually in fear or as an excuse. Be it in Facebook, Twitter, blog comments, etc., this still is an issue I think becomes more personal than institutional. Of course companies [...]
Continue reading...I knew smooth sailing couldn’t last forever. Someday, that dreaded negative comment would rear its ugly head on our university Facebook page. I just didn’t know it would be so harassing, misplaced and something that would give me an instant panic attack.
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