Tag Archive | "Change Management"

Teaching Them to Fish: Strategy for Implementing a Knowledge Base

Teaching Them to Fish: Strategy for Implementing a Knowledge Base

In a previous post, I talked about how to start getting your internal knowledge into a knowledge base.  But just because you’ve built a knowledge base, doesn’t mean people will begin using it.  You need to ensure that content is maintained and that people know how to use it to find the information they need.

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Nothing Personal, But…

Way back in the day when I was just an aspiring Guru—mid-November, to be precise, I promised that I had more to say on change, and, boy, do I ever. In fact, as someone who enjoys blogging, I have quite a lot to say on a lot of things. It only takes a comment on [...]

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