Tag Archive | "traditional"

What’s an Appropriate Response Time to Inquirers?

Monday, January 19,


About ten years ago when e-mail became mainstream at colleges/universities, departments were skittish about having a separate dedicated e-mail account as a way for their customers to contact them. They worried about work load creep, and customers expecting a quick turn around time for responses. Most of these folks still preferred to be tied up [...]

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