Tag Archive | "knowledge base"

Web Analytics for HelpDesks and Trainers

Web Analytics for HelpDesks and Trainers

If some of you have been wondering if I have perhaps dropped off the face of the earth, wonder no more.  Between parenting responsibilities and accepting a new position within the my university, I have had my hands full.  But now that the dust has settled, I am finally able to get back on track [...]

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3 Ways to Build Knowledge Base #FAIL

3 Ways to Build Knowledge Base #FAIL

I’m not sure why you decided to read this.  Nobody sets out to fail, do they?  Maybe you just wanted something to read while you had your lunch today.  Or maybe you suspect I am being facetious.

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Teaching Them to Fish: Strategy for Implementing a Knowledge Base

Teaching Them to Fish: Strategy for Implementing a Knowledge Base

In a previous post, I talked about how to start getting your internal knowledge into a knowledge base.  But just because you’ve built a knowledge base, doesn’t mean people will begin using it.  You need to ensure that content is maintained and that people know how to use it to find the information they need.

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Kings of All Cosmos: How to Get Internal Knowledge Out There

Kings of All Cosmos: How to Get Internal Knowledge Out There

If you work in higher ed, you have people who have become fixtures.  They roll up all of the tiny details, the business processes and procedures, into their heads like a Katamari.

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University Intranets: Let’s Secure Our Internal Knowledge Base from Ourselves #Fail

University Intranets: Let’s Secure Our Internal Knowledge Base from Ourselves #Fail

If a tree falls in the middle of the woods and no one is there to hear it, does it make a sound?  If your work is on an Intranet only accessible by your department, are your efforts being heard and recognized throughout the university?

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