3 Ways to Build Knowledge Base #FAIL

3 Ways to Build Knowledge Base #FAIL

I’m not sure why you decided to read this.  Nobody sets out to fail, do they?  Maybe you just wanted something to read while you had your lunch today.  Or maybe you suspect I am being facetious.

But, for the sake of argument, let’s assume that what brought you here is a genuine interest in sabotage.  If you want some methods to make the knowledge base project go belly-up, rest-assured I’ve got a few tricks up my sleeve for you:

Start from a blank slate.

Enough said.  You fill in the blanks here:

Not that easy, is it?  Now build something and expect people to know what the hell they’re supposed to do without setting expectations or providing a few examples.

Restrict authorship.

Draw a Venn diagram: One circle will contain all the names of your subject matter experts. One circle will contain all the people with technical expertise. Now look at the overlapping names and pick only people from your department. Meet with this elite team (affectionately called The Mighty Triumvirate) and set a schedule of alternating Wednesdays and Fridays during each semester when content will be published.

Assume that Triumvirate’s blessed canon is the ultimate authority on campus because you have locked down the content, while in the mean time all the people you rejected have-in true higher ed fashion-circumvented you and published a million other versions of the content via Facebook pages, blog posts, slideshare presentations, departmental and personal Websites, etc. Eventually there is mass chaos, and no best source for information (least of all the Triumvirate’s knowledge base because no one has updated it since 1996).

Be the knowledge base.

Keep answering every question that someone asks you.  It’s easier for you to answer it than to show them how to use the knowledge base.  If the answer does require the use of the knowledge base, look it up for them.  Don’t prepare them for a time when you might be out of the office or at a meeting.

This post was written by:

Nikki Massaro Kauffman

Nikki Massaro Kauffman - who has written 42 posts on .eduGuru

Nikki is a multimedia specialist with Penn State's World Campus Learning Design unit, creating and editing multimedia for online courses.

Previously, she was technology training coordinator with the Penn State University Libraries, responsible for technology training offered in the Libraries' 20+ departments and 30+ library locations.  

Over the years, she's been she served as an interim associate director of instructional technology and multimedia, a programmer, a database specialist, a Microsoft Certified Master Instructor, a continuing education instructor for seniors and adults with disabilities, and a high school English and communications technology teacher.  

Her interests are in the areas where technology, training, and communication intersect.  She holds degrees in both computer science and in education.  She is also an insomniac and an extreme extrovert with an indiscriminate love of language (including expletives).

3 Responses to “3 Ways to Build Knowledge Base #FAIL”

  1. Avatar image
    used autos for sale Says:

    Hello Nikki Massaro Kauffman, you done a very great work! I really enjoy your experience! Thank you so much for posting this!


  2. Avatar image
    Mathew Says:

    Hey u call it a fail - but it was a good reading :) we are infact building a knowledge base of happening things in city like PNR status check and book help etc.


  3. Avatar image
    seo Says:

    Not a bad idea but ask him to note you as the original author of the blog. Give credit where it’s due.


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